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FAQs

Products

Why should I switch to Sparkle pads?

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Made from sustainable plant based ingredients, Sparkle pads are gentle to your skin and kind to the planet. Conventional pads contain up to 90% plastic and remain unchanged in the landfill for around 600-800 years after disposal. All natural Sparkle pads are made with banana fibre, bamboo fibre and corn starch. They can biodegrade in around 6 months after disposal.

When you choose plastic-free and chemical-free Sparkle pads, you also support circular economy and positively impact local agriculture, communities and the environment. Since we use locally sourced banana fibre to produce Sparkle pads, farmers earn extra income each harvest. Every time you purchase a Sparkle pad, we donate a pad to a girl in need through our “Buy One, Give One” initiative.

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What are the ingredients in Sparkle pads?

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Instead of using misleading words such as “cottony” or “cotton-like” to describe synthetic materials in a pad, we believe in honestly and transparently sharing exactly what's inside our pads.

Made with

Bamboo fibre (top sheet), banana fibre and other natural fibres (absorbent core), naturally absorbent bio-polymer (absorbent core), corn-starch (leak-proof back sheet, top sheet), non-toxic adhesive.

Made without

Plastics, polypropylene, polyethylene, sodium polyacrylate, synthetic fibers, artificial fragrance, deodorant, dyes, chlorine bleach, latex, parabens, formaldehyde, dioxins, chloroform, polyester, rayon.

Why banana fibre?

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Banana plants grow rapidly in just 9 to12 months. Once bananas are harvested, these plants become agro-waste. Farmers typically burn these discarded stems which pollutes the environment.

In India, around 800,000 hectares of banana plantations generate around 64 million tonnes of agro-waste. Worldwide, there are over 9 million hectares of banana farms. No extra land is required to obtain natural banana fibre since it is extracted from abundantly available banana tree stems.

Banana fibre is naturally super absorbent and highly effective at locking away menstrual fluid.

Banana farmers earn extra income each harvest by selling banana stems or fibres which were previously discarded as agro-waste.

Compared to cotton, banana fibres require six times less water and ten times less fertilizers.

Why should I use a natural sanitary pad?

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Conventional pads contain plastics, synthetic fibres, artificial fragrances, deodorants, dyes and many other harsh chemicals that may cause rashes, irritation or allergies.

Extremely sensitive permeable membranes of the vagina allow direct transfer of harmful toxins from conventional pads into your circulatory system since they remain in close contact with vaginal tissues for long durations.

Sparkle pads are made with carefully chosen natural ingredients such as banana fibre, bamboo fibre and corn starch. Let’s keep plastics and harsh chemicals as far away from your body as possible.

Are Sparkle pads biodegradable?

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Yes, all-natural Sparkle pads can biodegrade in around 6 months of disposal. Conventional pads contain up to 90% plastic and remain unchanged in the landfill for around 600-800 years after disposal.

Is the packaging also biodegradable? How about the wrappers?

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Yes, the packaging is also biodegradable. Sparkle pad wrappers are made from corn-starch based bio-plastic. Travel friendly individual disposal bags for hassle free disposal are also biodegradable.

Where are your products made? Do you support circular economy?

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Sparkle pads are made in India. Instead of importing low-cost pads from China or other countries and simply repackaging, rebranding or marketing them as “premium” pads with very high margins, we believe in supporting circular economy. Sparkle pads are made in India using locally sourced banana fibre. Besides reducing agro-waste, Sparkle pads also provide extra income to banana farmers and help local economy.

What are the sizes of Sparkle banana fibre pads?

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Sparkle maxi-fluff banana fibre pads are available in two different sizes: Large (280 mm) and Overnight (320 mm).

How do I use a Sparkle Pad?

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First, unwrap the pad from the packaging. Peel off the release papers and stick the pad firmly on the centre patch of your underwear. Finally, wrap the wings around the underside of your underwear.

How often do I change a Sparkle pad?

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We recommend changing your Sparkle pad every 4 to 6 hours, though you can change it more often depending on your body's needs.

How do I dispose of Sparkle pads?

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You may dispose of Sparkle pads normally in a waste bin. All-natural Sparkle pads can biodegrade in around 6 months of disposal.

Orders & Payments

Can I change or cancel my order?

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If you placed an order by mistake or wish to cancel your order, please send an email to care@sparkle.life within 24 hours of placing the order. We will send you an email confirming the cancellation of your order in 24 to 48 business hours. Within next 6 to 8 working days of the confirmation, the money will be refunded as per the payment mode. Please note that orders that have already been shipped from our side cannot be cancelled.

How can I check the status of my order?

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Once you place an order, you can check the status of your order by clicking on My Account. We will also send you an email notification when your order is processed and dispatched for delivery.

What payment method can I use?

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We offer flexible payment options such as credit/debit cards, net banking, UPI, Paytm etc. to ensure a convenient shopping experience.

Do you offer Cash on Delivery (COD) payment option?

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Yes, we offer Cash on Delivery (COD) payment option.

Shipping & Returns

Do you offer free shipping?

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Shipping is absolutely free for all orders above INR 250. For orders below INR 250, a shipping charge of INR 40 is applicable.

How many long does it take to receive my Sparkle pads?

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After you place an order, your Sparkle pads will be dispatched within 24 to 48 hours through our trusted logistics partner. Once your order is dispatched, it typically takes around 2 to 6 working days for delivery depending on your location. In case there are any delays due to unforeseen circumstances, we will inform you with an email notification. If you do not receive your order within 10 days, please inform us so that we can resolve the issue.

Can I change my delivery address after placing my order?

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As soon as you place an order, a shipping label is generated and your Sparkle pads are dispatched for delivery within 24 to 48 hours. We are unable to redirect your order once it has been dispatched. Please make sure your shipping address is correct when you place your order.

Which regions do you deliver to?

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We deliver all over India.

Do you ship internationally?

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At the moment, we do not offer international shipping. We are working on expanding our shipping beyond India as we continue to grow.

What if I do not like the product and want to return it?

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We are sure you will love Sparkle, but we understand that you may have different preferences. However, given that sanitary hygiene products are very intimate, we are unable to accept any returns once an order has been delivered.

What should I do if the order I received was damaged during delivery?

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We are so sorry if your order arrived damaged! We have carefully selected our logistic partners to ensure a successful delivery. However, if you find your product damaged in anyway, just shoot us an email at care@sparkle.life and we'll take care of it.

Simply attach a picture of the damage so we can notify our shipping representative to make a note of this issue. After verifying the damage, we will replace the product in 6 to 8 business days. Please note that replacement request for damaged goods should be sent to us within 24 hours of receiving the order.

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COVID-19 Update

In the midst of all the confusion and uncertainty, we’re firmly committed to helping Sparkle community, our business partners, NGO partners and employees weather the storm.

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