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Terms and Conditions of Sale

The following terms and conditions (these "Terms") apply to your purchase of products and services (each, a "Product") from Sparkle Eco Innovations Pvt. Ltd. ("Company") through this website, www.sparkle.life, (this "Website"). Please read these Terms carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

By using this Website, you are also subject to Company's Terms of Use and Privacy Policy, and the terms of any purchase order, quotation or invoice, and of any Product purchased by or licensed to you.

By clicking "I Agree", you acknowledge that you have read, accepted and agreed to be bound by these Terms.

These Terms are subject to modification by Company without prior written notice at any time, in Company's sole discretion. The version of these Terms applicable to your purchase will be the version in effect on the day you submit the applicable order to Company.

1. Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Company offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our raw material suppliers or experiencing technical issues in our production line. Consequently you may choose to register your email address for notification of arrival of the selected merchandise not held in stock. If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the website. Please be aware that certain products that are in particularly high demand may sell out quickly on some occasions.

Company will store a record of your transactions for a minimum of one year.

Once you place an order you will receive a confirmation email. This email is NOT an acceptance of your order, just a confirmation that we have received it.

The acceptance of your order and completion of the contract between you and Company will be completed when we email you to confirm that the goods have been dispatched. The sale contract is therefore concluded in India and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Company.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled.

2. Price and Payment Terms

Prices shown on the Website are in Indian Rupees (“INR”).

All prices and offers remain valid as advertised from time to time. The INR price of a product displayed on the website at the time the order is accepted will be honoured. From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not denominated in INR, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

The total price and all other related charges for Products will be set out in your purchase receipt. Prices offered or advertised do not include handling or applicable taxes. You are responsible for payment of any additional costs. Company will provide confirmation of your order to the email address you provided during your registration process. Company will only release the Product once all applicable costs, duties and taxes have been paid in full.

All payment and credit terms are within Company's sole discretion and will be specified during your purchase process. Unless otherwise specified, payment must be made in full and received by Company prior to Company's acceptance of an order for Products. Advertisements on this Website are invitations to you to make offers to purchase products and services and are not offers to sell. A properly-completed order on this Website by you constitutes only your offer to purchase the Products in your order, even if Company has processed payment for such offer. Your order will be accepted only if and when Company sends a confirmation and/or a shipping notice email to the email address you provided during your registration or order process. If Company does not accept your order in whole or in part, Company will refund any amounts paid by you to Company for the order or part of the order not accepted.

Any price offers or advertisements given by Company will be valid for the period stated on the offer or advertisement, except that Company reserves the right to reject any sale for any reason, including without limitation for a misprint in the price offer or advertisement.

Unless you provide Company with a valid tax exemption certificate applicable to the Product shipping destination prior to acceptance of your order by Company, you are responsible for all goods and services and harmonized sales taxes, and all other taxes associated with the order, except taxes on Company's net income. Separate charges for taxes will be shown on the order invoice.

We offer multiple payment options which may be clearly advertised on the website from time to time such as UPI, Credit and Debit Cards (such as Visa, Master Card, American Express), internet banking (such as SBI, ICICI Bank, HDFC Bank, Axis Bank, Kotak Bank and Yes Bank). You confirm that the credentials you use for making the payment such as credit/debit card are yours or that you have been specifically authorised by the owner of the credit/debit cards to use them. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Company, we will not be liable for any delay or non-delivery.

3. Shipping

Company aims to dispatch your order within 24 to 48 hours after receiving your order. Once your order is dispatched, it typically takes around 2 to 6 working days for delivery depending on your location.

All orders are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships. Company will inform you of estimated delivery dates but is not liable for any delivery delays or failure to ship by the estimated due date, including without limitation as a result of events beyond Company's or its shippers' reasonable control, including without limitation shortage of materials, transportation failure, or acts of God. Company will inform you of estimated delivery dates in case there is a delay in your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

If you do not receive your order within 10 days, please inform us so that we can resolve the issue. Please note that complaints after 10 days won't be entertained.

You will not be able to change the shipping address after your order has been processed and/or dispatched. Company will not redirect your order once it has been dispatched. Please make sure your shipping address is correct when you place your order.

At the moment, we do not offer international shipping. We are working on expanding our shipping beyond India as we continue to grow. 

Company does not allow for delivery of Products to a P.O. Box address.

4. Returns, Refund and Cancellation

We care for your personal hygiene and maintain high hygiene standards. We do not accept returns or exchanges unless the product delivered is damaged or defective.

If you have received a damaged or defective product, please send us an email at care@sparkle.life with the details. Attach a picture of the damage. After verifying the damage, we will replace the product in 6 to 8 business days. Please note that replacement request for damaged goods should be sent to us within 24 hours of receiving the order.

If you placed an order by mistake or wish to cancel your order, please send an email to care@sparkle.life within 24 hours of placing the order. We will send you an email confirming the cancellation of your order in 24 to 48 business hours. Within next 6 to 8 working days of the confirmation, the money will be refunded as per the payment mode. Please note that orders that have already been shipped from our side cannot be cancelled.

5. Product Changes

Products may change or be discontinued at any time. Company will deliver Products that have similar characteristics of the Products you ordered, but minor changes between what is delivered and what is described online are possible. Company may ship Products with minor specifications changes, provided that there is materially the same functionality, performance and characteristics of the ordered Products. Products may differ slightly from how depicted in any illustrations, photography or descriptions on this Website. Company has made every effort to display as accurately as possible the colours of Products as they appear on this Website. However, as the actual colours you see will depend on photographic processes and your screen, Company cannot guarantee that your screen's display of any colour will be accurate.

6. Limited Warranty and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF PRODUCTS, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION, PHOTOGRAPHS, ADVERTISEMENTS OR ADVICE GIVEN BY COMPANY, ITS AGENTS OR EMPLOYEES WILL CREATE A REPRESENTATION, WARRANTY OR CONDITION OR IN ANY WAY INCREASE THE SCOPE OF PROVISION.

COMPANY'S SOLE LIABILITY AND RESPONSIBILITY FOR DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS SECTION. COMPANY WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, LOST DATA OR DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OR SUPPLY OF PRODUCTS, COMPANY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY YOU FOR THE PURCHASE OR SUPPLY OF THE PRODUCT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT PERMIT SOME OF THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS. THEREFORE THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.

7. Entire Agreement

These Terms set forth the entire agreement of the parties with respect to its subject matter. These Terms may not be altered, supplemented, or amended by the use of any other documents. Any attempt to alter, supplement or amend this document or to enter an order for Products that are subject to additional or altered terms and conditions will be null and void. These Terms may be changed by Company at any time, in its sole discretion without prior notice, with respect to any future sales or transactions with you.

8. Privacy

You have read Company's Privacy Policy, the terms of which appear on this Website and are incorporated into these Terms. You agree that the terms of this policy are reasonable. You consent to the collection, use and disclosure of your personal information by Company or its agents or representatives in accordance with the terms of and for the purposes set forth in the Privacy Policy.

9. Governing Law, Disputes and Language

These Terms and the subject matter of these Terms and all related matters will be governed by, and construed in accordance with, the laws of India without reference to its conflict of law provisions. The parties irrevocable consent and submit to the person jurisdiction of court of Surat, Gujarat, India.

To the extent permitted by applicable law, unless Company agrees otherwise, any claim, dispute or controversy, whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future, arising out of or relating to the Products, this Website, the Terms of Use and these Terms (each, a "Claim") will be determined by final and binding arbitration to the exclusion of the courts and will try and resolve it through arbitration before a Sole Arbitrator to be appointed by the Company. The arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 and/or statutory modifications thereof. The arbitration award shall be final and binding. The venue of arbitration proceedings shall be in Surat, Gujarat, India. The language of the proceedings shall be in English. These Terms have been drawn up in the English language at the express request of the parties.

10. Export Controls

The Products licensed or sold under these Terms are subject to applicable Indian export control laws with other applicable laws and regulations, and you agree you are responsible for ensuring compliance with such laws and regulations.

11. Notices

Except as explicitly stated otherwise, any notices will be given to Company by email to care@sparkle.life and to you to the email address you provide to Company during the sale or registration process. Notice will be deemed given twenty-four (24) hours after the email is sent.

12. General

The relationship between Company and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms or your use of this Website. The failure of Company to assert a right here under or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent non-performance of any such term or condition by you. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. If any provision of these Terms will be ruled unenforceable, then the remainder will be enforced to the extent permissible. This Website is not intended for use by children under the age of 10. Use of this Website is void where prohibited by applicable law.

13. Customer Support and Information

Please contact us at care@sparkle.life or (+91) 98241-53000 for assistance with questions about your purchase, shipment, warranty service and any exchanges, returns, cancellations or transfers, or to change your address or to inquire about orders, bills and invoices.

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