Return Policy
Your personal well-being is of utmost importance to us, and we strive to maintain high standards of hygiene. Due to the intimate nature of Sparkle’s menstrual/personal hygiene products, once delivered, all products are non-returnable.
However, in the unlikely event of damaged, defective or different/wrong items delivered to you, please write to us at care@sparkle.life with the details and supporting image(s)/video(s).
We consider all such cases individually.
Upon receipt of the grievance, we will conduct a full and thorough examination and notify you within a reasonable time. Please note that we accept order-related concerns (i.e, damage, defective, different product(s)) only up to 7 days from the date of delivery.
Cancellation Policy
Once a Sparkle order is placed, it can be cancelled as long as the order has not been handed over to our delivery partner.
While orders take about a day to be dispatched, we recommend that order cancellation requests be shared within 90 minutes of order confirmation. In case you would like to cancel your order within this timeframe, please contact us via our live chat option or write to us at care@sparkle.life or give us a call at +91 98241 53000.
Upon cancellation of prepaid orders, a refund of the order amount will be initiated in 24-48 hours and credited to the source account in another 7-10 working days.